Privacy Policy

THIS SITE IS INTENDED FOR U.S. AUDIENCES ONLY

Access to and use of this web site is subject to the following terms and conditions. This web site was developed and is maintained by Stiefel Laboratories, Inc. Product copy and claims are intended only for residents of the United States. Products sold under the same brand names in other countries may have different formulations. Stiefel makes no warranties or representations as to the accuracy or completeness of the contents of this web site or of any web sites linked to this site. Stiefel will not be liable for any damages arising out of your access to this site or any linked site or your use of any information found on this site or any linked site.

Stiefel Internet Privacy Statement
STIEFEL respects the privacy of visitors to our online sites. STIEFEL will only collect personally identifiable information, such as your name, address, telephone number, or e-mail address, when it is voluntarily submitted to us at this website. This statement discloses the privacy practices of STIEFEL. By using the STIEFEL website, the user agrees, without limitation or qualification, to be bound by this Privacy Statement. This Privacy Statement may be updated from time to time so please check back periodically. STIEFEL, your employer, healthcare plan or program sponsor and the companies affiliated with or hired by STIEFEL or your employer, healthcare plan or program sponsor will use this information to comply with your requests for information, services and products; to contact you and to better serve you. We will refer to your information to better understand your needs and how we can improve our products and services. We will not sell or otherwise transfer the personally identifiable information you provide at this website to any third party except as set forth in this Privacy Statement.

This STIEFEL website may also use information in aggregate form to track the total number of visitors to our site, the number of visitors to each page of our site, and the domain names of our visitors' Internet service providers. No personally identifiable information is available in this process. Some STIEFEL websites use a technology called "cookies". A cookie is a token that a server gives to your browser when you access a website. Cookies are capable of storing many types of data. Cookies help provide additional functionality to the site or to help us analyze site usage more accurately. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our sites. In all cases in which cookies are used, the cookie will not collect personally identifiable information except with notice to you.

This STIEFEL website is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we know to be under the age of 13 and instruct children under 13 not to send us any information.
This site is restricted to users from the United States and those not governed by Privacy Policies of European Union. Users from other countries are advised not to disclose personally identifiable information to STIEFEL, because the protection of their information will be under US law and different from the law of their home country.

As a convenience to our visitors, STIEFEL's sites may contain links to a number of sites that we believe may offer useful information. The privacy policies and procedures described here do not apply to those sites. We suggest contacting those sites directly for information on their data collection and distribution policies. Any changes to this STIEFEL Internet Privacy Statement will be promptly communicated on this page.
If you use a STIEFEL website, you have the following choices:

1. You can always choose not to provide information, even though it might be needed to take advantage of STIEFEL offers or website features.
2. You can add or update certain information that you send to us. When you update information, we usually keep a copy of the prior version for our records but such prior information will no longer be used.
3. You always have the right to (a) opt out of receiving communications from us; and (b) opt out of further disclosures of your personally identifiable information to third parties. To do so, please complete the Contact Us page on this website or call us toll free at 877-545-3629 to opt out. Your request will be processed within 10 days.

Access to Your Information
In the event that STIEFEL and some of our assets are sold or transferred or used as security, the information collected on our website may be transferred to third parties as part of that transaction. STIEFEL may also provide information or provide access to information to any of our affiliated businesses or to our business partners.

STIEFEL may use contact information provided by the user to reply to the user and send information to the user. STIEFEL does not intend to reveal personally identifiable information to third parties except in the manner stated in the Privacy Statement. STIEFEL will provide aggregated information received from users to third parties. STIEFEL takes commercially reasonable precautions to prevent the aggregated information provided to third parties from including significant personally identifiable information.

If STIEFEL is requested by law enforcement officials or judicial authorities to provide personally identifiable information on individual users, STIEFEL may, without your consent, provide such information. In matters involving claims of personal or public safety, STIEFEL may provide a user's personally identifiable information to appropriate authorities without your consent or court process.

Will Your Information Be Secure?
STIEFEL recognizes that visitors to our websites are concerned about the security of their personally identifiable information, and we are committed to employing reasonable technology in order to protect the security of our website. However, even with the best technology, no website is 100% secure. We will take reasonable measures, which we believe are appropriate to protect your personally identifiable information from loss, misuse, alteration or destruction.

Terms and Conditions
EFFECTIVE UPON YOUR PURCHASE OF ANY PRODUCTS, and to ensure that there is no interruption in service and/or results, you may have enrolled in the Preferred Customer Autoship Program at no additional cost. As a member in this program, you will experience the convenience of automatic shipments at discounted prices. By enrolling you authorize and understand that (Stiefel) will automatically replenish your order in subsequent months (unless otherwise stated at the time of your purchase).

You can cancel your continuity program at any time by calling customer service at 1-877-545-3629.  To ensure that further shipments are stopped prior to a scheduled delivery, we recommend canceling prior to your automatic renewal date.

If your cancellation comes after the date your order is shipped to you, you are required to contact customer service to obtain an rma (“return authorization number”) In this case; (Stiefel) is not responsible for return shipping costs. We discourage the practice of refusing packages since there is no guarantee that the carrier will return it to our offices.

Preferred Customer Autoship Program TO HELP ENSURE THAT THERE IS NO INTERRUPTION OF YOUR MEMBERSHIP PRIVILEGES.  UNDER THIS Autoship Program YOU AUTHORIZE STIEFEL TO AUTOMATICALLY RENEW YOUR ORDER FOR THE PRODUCTS EACH SUBSEQUENT MONTH (UNLESS OTHERWISE STATED AT THE TIME OF YOUR PURCHASE).  UNLESS YOU TAKE THE NECESSARY STEPS TO REMOVE YOURSELF FROM STIEFEL’S  Preferred Customer Autoship Program, AT THE TIME OF EACH SUCH Replenishment YOU AUTHORIZE STIEFEL TO CHARGE YOUR CREDIT CARD (OR OTHER PAYMENT METHOD) AT THE THEN-CURRENT, NON-PROMOTIONAL PRICE FOR THE PRODUCTS YOU ORDERED. [NOTE: WE RECOMMEND ALLOWING THE FOLLOWING OPTION: IF YOU NO LONGER WANT TO BE ENROLLED IN STIEFEL’S Preferred Customer Autoship Program, YOU CAN CHANGE YOUR RENEWAL STATUS AT ANY TIME BY CALLING CUSTOMER SERVICE AT 877-545-3629 PLEASE NOTE THAT CHANGING YOUR RENEWAL OPTION IN THIS WAY WILL ONLY STOP FUTURE AUTOMATIC Shipments OF YOUR SUBSCRIPTION AND WILL NOT IMPACT ANY AUTOMATIC Shipments THAT OCCURRED PRIOR TO THE DATE OF YOUR STATUS CHANGE.

b.  Payments.  Prices for all Products are in [United States dollars] and exclude any and all applicable taxes and shipping and processing charges, unless expressly stated otherwise. To the extent permissible under law, you are responsible for any applicable taxes, whether or not they are listed on your receipt or statement. If you purchase Products, you agree to pay, using a valid credit card (or other form of payment that Stiefel may accept from time to time), the applicable fees and taxes (if any) set forth in the offer that you accepted.  Stiefel reserves the right, upon prior notice to you, to change the amount of any fees and to institute new fees.  All authorized charges will be billed to your designated credit card account (or other payment method) on the terms described in the specific offer.  If payment cannot be charged to your credit card or your payment is returned to Stiefel for any reason, Stiefel reserves the right to either suspend or terminate your access to the Preferred Customer Autoship Program and/or unpaid-for Products.  Stiefel also reserves the right to contact you by any means necessary if a payment cannot be charges.  It is your responsibility to ensure that sufficient funds are available to cover the charges for the Products, and Stiefel has no liability for any overdraft or other fees that you may incur as a result of Stiefel processing your payment.

c.  Returns and Exchanges.  Stiefel has a 60 day return policy.  In order to qualify for a return or exchange, Stiefel must be notified within 60 days, and have possession of the Product within 60th day (from the date of receipt) of the Products purchased.  After 60 days from the date of receipt, Stiefel is not obligated by any means to replace the Product or refund any money paid for the Product for any reason.  To return your Products, you must contact customer service at the number provide on the Site or the packing list for further instructions.  If Products are successfully returned to Stiefel in accordance with the terms herein, your account will be refunded the purchase price paid (less shipping and processing)  in approximately one to two billing cycles from the date Stiefel receives the Products from you.